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Privacy Policy
Introduction
TEPASI (“we”, “us”, or “our”) is committed to protecting the privacy and security of all personal information collected from our customers, website visitors, and users (“you” or “your”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, purchase products, interact with our social media platforms, or use our services.
This policy applies to all personal information collected through our online channels, sales transactions, and customer communications. By using our services and making purchases with TEPASI, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information from you:
- Personal Identification Information
Full name, shipping address, billing address, phone number, email address, and payment-related details required for order processing and delivery.
- Transaction & Purchase Information
Order history, product preferences, purchase records, and after-sales service requests. We do not store complete credit card or sensitive payment credentials.
- Usage Data
IP address, browser type, device information, browsing behavior, and interaction data from our website and social media pages to optimize user experience.
- Communication Information
Messages, inquiries, feedback, and content you send to us via email, direct messages, or customer support channels.
How We Use Your Information
We only use your collected data for legitimate business purposes, including:
- Processing and fulfilling your orders, including shipping, logistics, and after-sales support.
- Verifying customer identity and ensuring secure payment transactions.
- Responding to your questions, requests, and customer service inquiries.
- Sending order updates, delivery notifications, and essential service communications.
- Providing product recommendations, promotional updates, and marketing content (with your consent).
- Improving our products, services, website functions, and overall shopping experience.
- Complying with legal obligations, industry regulations, and business operation requirements.
Information Sharing & Disclosure
We will never sell, rent, or trade your personal information to third parties for commercial purposes without your explicit consent.
We may share your necessary information only in the following limited situations:
- Authorized service providers: Logistics carriers, payment processors, and warehouse partners who assist us in completing orders and business operations. These partners are required to protect your data confidentiality.
- Brand cooperation partners: Limited non-sensitive data sharing for joint product sales and official brand cooperation services.
- Legal requirements: Disclosure of data when required by local laws, government regulations, or legal proceedings.
- Business transfer: In the event of a merger, acquisition, or business asset transfer, customer data may be transferred as part of business assets.
Data Storage & Protection
We adopt industry-standard technical and administrative security measures to protect your personal data from unauthorized access, leakage, loss, tampering, or misuse.
- Encryption technology is used for data transmission and storage.
- Restrict internal access to personal information to authorized staff only.
- We retain your personal data only for as long as necessary to complete business purposes or comply with legal rules.
Your Rights
You have the right to:
- Access, review, and request a copy of the personal data we hold about you.
- Request correction or update of inaccurate personal information.
- Request deletion of your personal data where no legal reason requires us to retain it.
- Opt out of marketing emails and promotional messages at any time.
- Withdraw your consent for data processing at any time.
Third-Party Links
Our website and social media pages may contain links to third-party websites, brand official pages, or payment platforms. We are not responsible for the privacy policies and data management rules of these external websites. We recommend you review the privacy policy of each third-party platform you visit.
Cookies
We may use cookies and similar tracking tools to analyze website traffic, customize your browsing experience, and record user preferences. You can manage or disable cookies through your browser settings.
Policy Updates
We reserve the right to update and revise this Privacy Policy at any time. Any changes will be posted on our official channels with the updated effective date. Continued use of our services after policy updates means you accept the revised terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via our official email or customer support channel.